Delivery, Returns & Warranty
Uryan Hardwares Kft. ("we" and "us") is the operator of (www.uryanhardwares.com and www.uryanmodular.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Our Eurorack cases are built to order. The build configuration and current workshop workload determine the estimated completion time. Please contact us if you need help choosing a format or confirming the details of your build.
2. Shipping Costs
Shipping is paid with your order. For destinations supported by checkout, the applicable shipping charge is displayed before payment. Outside the EU? Contact me before ordering to discuss delivery for your case.
An individually requested courier quote requires a completed, packed case, with its final parcel dimensions and weight.
Large Eurorack cases are normally shipped via FedEx. Shipping depends on the destination and completed parcel; alternative carriers are not routinely offered.
3. Returns
3.1 Return Due To Change Of Mind
Our Eurorack cases are built to order; the withdrawal rules and any applicable custom-product exception are explained in our Right of Withdrawal notice. For eligible online purchases by EU consumers, the statutory right of withdrawal normally lasts 14 days from delivery. Products made to your specifications or clearly personalised can be excluded from change-of-mind withdrawal. This does not exclude your rights if goods are faulty or do not match the agreed specification.
Please read our Right of Withdrawal notice and use the withdrawal request form where applicable. Contact us promptly if you need help with a return.
For a statutory withdrawal, return the goods within 14 days after notifying us. You bear the return shipping cost where this was disclosed before purchase. Pack the goods securely; handling beyond what is needed to establish their nature, characteristics and functioning may reduce their value.
Statutory refunds are made without undue delay and normally within 14 days of the withdrawal notice, subject to the permitted withholding below. They include the applicable standard delivery charge and are made using the original payment method without a refund processing fee. We may withhold reimbursement until the goods are received back or evidence of their return is supplied, as permitted by law.
3.2 Warranty Returns
Uryan Hardwares Ltd. offer a 3-year replacement warranty on electronic components, including PSU, busboard, power inlet. The provided wallbrick has 1 year replacement warranty.
For this commercial replacement warranty, the defective part must be returned to us; a replacement is then sent within 5 working days. This additional commercial warranty does not limit any statutory warranty, guarantee or other consumer rights that apply to your purchase.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 28 days.
4.3 Dispatch Time
Our Eurorack cases are made to order. An estimated build time is provided for the chosen configuration and current workload. Build time is separate from transit time. Dispatch follows completion, packing and the delivery arrangements for your order.
Our shipping service operates on Monday - Friday during standard business hours, except on national holidays when the workshop is closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
For a large Eurorack case, contact me before ordering if you need delivery to a P.O. box, so a suitable delivery address can be checked.
4.6 Military Address Shipping
For military or other special delivery addresses, contact me before ordering to check whether courier delivery can be arranged.
4.7 Build Availability
Contact me to confirm the current build availability and estimated completion time for your configuration.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Please keep in mind, that delivery times can increase significantly during the holiday season, especially during the Christmas period, so please be patient.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
In the event of a damaged shipment, please contact us as soon as possible for a prompt solution.
7. Duties & Taxes
7.1 VAT
VAT will be applied at the checkout to the price of the goods as displayed on the website for customers within EU.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Uryan Hardwares Ltd. encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Uryan Hardwares Ltd. at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
Contact us as soon as possible if you want to cancel an order. Applicable withdrawal rights and exceptions depend on the product and are explained in the Right of Withdrawal notice. Custom products made to your specifications may be excluded from change-of-mind withdrawal. Your statutory rights regarding faulty or non-conforming goods remain unaffected.
9. Insurance
Parcels are insured for loss up to the value as stated by the courier.
9.1 Process for parcel lost in-transit
If a parcel appears lost in transit, contact us so we can investigate with the courier and arrange the appropriate resolution. The courier investigation process does not limit your applicable statutory consumer rights.
10. Customer service
For all customer service enquiries, please email us at sales@uryanmodular.com